Interactive parts catalogues and operators’ manuals for KUHN machines up to 20 years old can now be accessed through the company’s MyKUHN online customer portal.
Any owner or operator can now obtain essential information for maintenance and repairs, simply by registering a machine’s serial number on the site, even when purchasing used equipment.
“There’s perhaps a tendency to assume services such as MyKUHN apply only to the new machinery buyer,” says Kuhn UK managing director Siân Pritchard, “but the facility is arguably even more valuable to those purchasing a used machine. Having instant access to a user-friendly parts catalogue and up to date operator’s manual should give buyers greater confidence and make any ongoing servicing a lot easier and more cost-effective.”
The MyKUHN online customer portal was first launched in the UK in 2018 and is free to access via any PC, smartphone or tablet where there is access to the internet. In addition to 24/7 technical support, the portal improves KUHN’s post-sales customer service by offering a click and collect genuine spare parts service through local dealers. It also provides a wide range of associated advice and guidance and advanced notice on special offers, product improvements, events and new machine launches.
Once registered to use MyKUHN, customers can tailor the type and level of information they receive by customising their own preferences according to their areas of interest. In this way, users will be able to build their own library of content and will only receive information that is of specific relevance to their machinery fleet or applicable to their farming operations.